My Process For Coming Up With 90→10% Features
I like to make everyone use my product as proficiently as the top 10% of users do. And right now, more often than not, generative AI can make this work.
Today's newsletter is sponsored by my brand new free 3-Day AI-Assisted Decision-Making Challenge!
It can level the playing field.
What separates the top 10% from the bottom 90% is knowledge of my product and frequency of use.
So, here’s a process to figure out …
Make a list of the top use cases of the bottom 90% users. Like “Creating a new Zap: 1. Google for “LinkedIn to Slack” 2. visit website 3. follow tutorial 4. modify the Zap.”
Now, take a look at how your top 10% of users complete those tasks. Like “Creating a new Zap: 1. Open up Zap editor, search for the right Trigger + Action, 2. Be done.”
Mark the spots that make the difference in experience and knowledge.
Throw generative AI at it!
And yes, Zapier has implemented this feature, and I love it.
